Contact FsCasino | 24/7 Live Chat & VIP Help
Available 24/7
How to reach us
Live chat in English, email support and a dedicated VIP channel for our highest player tiers.
→ Start live chatThree contact channels
Live Chat
The fastest channel, average wait time under two minutes, 24 hours a day.
Email support
For more detailed queries, reply within 24 hours via support@fscasino.co.uk.
VIP channel
Personal account manager for players from VIP tier three and above.
File a complaint
Independent ADR service available via a dedicated route.
Live chat as the fastest channel
Live chat is the fastest way to reach our customer service team. A chat bubble sits at the bottom of every page and opens instantly when you click it. During business hours an English-speaking adviser is available right away, and outside office hours the team continues 24/7. Average wait times are under two minutes, even during peak hours.
You can use live chat for almost any question, from bonus terms to withdrawal status and account verification. The chat window stays open as you browse, so you are not stuck on a single page. Conversation history is saved automatically inside your account overview for later reference.
Email for detailed queries
For queries that need more documentation, such as uploading a verification document or a complex bonus question, email is often more practical than chat. Send your message to support@fscasino.co.uk and you will receive a reply within 24 hours, usually within four to six hours during working days. Always include your account number or registered email in the subject line; it speeds up the handling significantly.
VIP channel
Players from VIP tier three are assigned a personal account manager. The manager is reachable through a dedicated chat option inside your account and can help across all aspects of your experience, from bespoke bonus offers to faster withdrawals and exclusive tournament invitations. The manager knows your playing preferences and can proactively flag relevant offers.
Complaints and disputes
If you have a complaint that the regular support team cannot resolve to your satisfaction, you can escalate it formally to complaints@fscasino.co.uk. A formal complaint is handled by an independent team and is answered within fifteen working days. If that fails, or you disagree with the outcome, you can take the dispute to the alternative dispute resolution (ADR) service named in our Terms and Conditions.
Account, payments and verification questions
Most account questions, including resetting a password, updating personal details, changing deposit limits or completing identity verification, can be handled inside your account settings without contacting us. If a step does not work or a document is rejected, live chat is the fastest route to resolution. Have your reference number to hand and the adviser can pick up the case in seconds. For payments the cashier shows the expected arrival window for every method before you confirm, and if a withdrawal is taking longer than that window the support team can chase the processor on your behalf.
Hours, locations and language
Live chat runs 24 hours a day, seven days a week, including bank holidays. Email cover is the same. The support team works in shifts from offices across Europe so there is always an English-speaking adviser online. If you want to follow up on an open ticket out of hours, just reply to the original email and your message will be picked up by the next shift without losing context.
What is the fastest way to get help?
Live chat is by far the fastest channel. Average wait times sit under two minutes and most queries are resolved in a single chat. Open the chat via the bubble at the bottom of any page; no need to log in for a general question.
For account-specific queries it works better to log in first, because the adviser can then see your account details without extra verification steps. Wait times are slightly shorter during office hours but stay under five minutes overnight too.
Which languages does support cover?
Customer support is available in English, German, French, Spanish and Italian. English support is available 24/7 via chat. Email support is offered in the same languages.
State in your message which language you prefer for the reply; the system routes the request to a relevant adviser. By default we reply in the language of your original message.
How long until my email is answered?
Average response time on email is four to six hours during working days and up to 24 hours over the weekend. During peak periods such as after a large bonus campaign or a major new slot release, that can stretch to 36 hours. For urgent matters live chat is always faster.
If your email needs a detailed answer, you will first receive an acknowledgement with a unique ticket number. The full reply follows within the timeframes above. You can follow up on a ticket by replying to the confirmation email.
How do I file a formal complaint?
Send a detailed description of your complaint to complaints@fscasino.co.uk. Include your account number, the date and time of the incident, any relevant screenshots or transaction IDs, and a clear description of what happened and what outcome you are looking for.
The complaints team works independently of the regular support team and handles complaints within fifteen working days. If you are unhappy with the outcome or it takes longer, you can refer the matter to the independent ADR service named in our Terms and Conditions.
In touch instantly
Start a live chat now for the fastest answer to your question.